FAQs
What payment methods do you accept?
We offer a wide variety of secure payment options to make your shopping experience smooth and convenient. Customers can pay using UPI apps such as Google Pay, PhonePe, and Paytm, as well as through debit cards, credit cards, net banking, and digital wallets. Cash on Delivery (COD) is also available on selected products. All online transactions are processed through trusted and encrypted payment gateways to ensure complete safety.
Where is your store located?
Our store and service center is situated at Kandal, P.O. Koti, Athoorwala, near Nirankari Satsang Bhawan in Bhaniwala, Dehradun, Uttarakhand – 248140. Customers can visit us at this location for inquiries, product viewing, after-sales assistance, and support services. We aim to offer a friendly in-store experience along with online convenience.
What are your working hours?
We operate from 10:00 AM to 7:00 PM, Monday to Saturday. During these hours, customers can visit our store or reach out to our support team for any assistance. Sundays and public holidays may remain closed or have limited service availability depending on operational schedules.
How can I track my order?
Once an order is shipped, we send a tracking link to your registered mobile number or email address. By clicking this link, you can check the real-time status of your shipment, including its current location and estimated delivery date. If you face any difficulty tracking your package, our support team is always available to help you manually monitor your order.
What is your return and refund policy?
Our return and refund policy is designed to ensure a fair and hassle-free experience for every customer. If a product arrives damaged, defective, or not as described, you can report the issue within the valid return period. After verification through photos or videos, we arrange a pickup or provide a replacement. Refunds are processed promptly once the returned product passes quality checks. Our goal is to make the process smooth, transparent, and customer-friendly.
What should I do if I receive a damaged or defective product?
If you receive a damaged, defective, or non-functional item, we recommend reporting the issue immediately. Simply share clear images or videos of the product and contact our support team through email or phone. After reviewing the issue, we will arrange a replacement or refund based on your preference. We take such cases seriously and ensure quick resolution to maintain customer trust.
How long does delivery take?
Delivery timelines depend on your location. Orders within Uttarakhand usually reach customers within 2 to 4 business days, while metro cities may take 3 to 6 days. Other regions can take slightly longer, around 5 to 8 business days. You will receive an estimated delivery date once your order is shipped, and you can track the package anytime using the tracking link sent to you.
Can I cancel my order?
Yes, orders can be canceled as long as they have not been shipped. Once an order is dispatched, it cannot be canceled, but you may still be able to return it after delivery depending on our return policy. We encourage customers to contact us as soon as possible if they wish to cancel their order.
Do your products come with a warranty?
Most of our appliances come with a manufacturer-provided warranty, which covers issues such as manufacturing defects or functional problems. Warranty details vary by product and are usually mentioned on the packaging or product page. Customers are advised to keep their invoice safe, as it is required for warranty claims and after-sales service.
How can I contact customer support?
Our support team is always ready to assist you with orders, product inquiries, returns, or technical issues. You can reach us at 7534916817 or email us at himalayanappliances@gmail.com. We aim to respond quickly and provide helpful solutions to all customer concerns.
Do you provide installation services?
Yes, installation support is available for certain large appliances. Depending on the product, installation may be free or chargeable. Details will be shared at the time of purchase or by our customer service team. We ensure that the installation is carried out by trained professionals for best performance.
Can I visit your store before making a purchase?
Absolutely. Customers are welcome to visit our store to explore products, seek guidance, or get demonstrations before deciding. Our team will be happy to assist you with comparisons, features, and recommendations to help you make an informed purchase.
